Shipping policy

Last updated: May 2026

Thank you for choosing Amastris Tech. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are processed within 2–3 business days after payment confirmation. Processing times may vary slightly depending on order volume and product availability. You will receive a confirmation email once your order has been dispatched.

Shipping & Delivery Times

We offer free shipping on all orders. Estimated delivery times are between 12–25 business days from dispatch, depending on your location and the shipping carrier.

Our products are sourced from established manufacturers in China, recognised globally for their expertise in LED technology and precision engineering. This allows us to offer high-quality products at accessible prices.

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to customs procedures, weather conditions, public holidays, or logistics factors beyond our control.

Countries We Ship To

• United States , United Kingdom, Canada, Australia, New Zealand, Germany, France, Netherlands, Austria, and Spain.

Order Tracking

All orders include tracking. Once your order has been shipped, you will receive tracking information by email. You can also track your order at any time by visiting:

https://amastristech.com/apps/track123

Enter your order number and email address or phone number to view the live status of your shipment.

Shipping Information Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Amastris Tech is not responsible for packages delayed or undelivered due to incorrect addresses provided by the customer.

Lost or Significantly Delayed Packages

If your package appears significantly delayed beyond the estimated timeframe, please contact us at support@amastristech.com and we will investigate with the carrier on your behalf.

Please note that our refund and replacement timeframes are calculated from your confirmed delivery date, not your order date. Once your order is marked as delivered by the carrier, you have 14 days to request a full refund or 48 hours to request a free replacement for any damaged, defective, or incorrect items. We recommend checking your tracking information regularly so you are aware of your delivery date. For full details, please visit our Refund Policy.

Contact

Email: support@amastristech.com
Website: amastristech.com
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom